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Elevate Our Business
Strong governance enables Telkom Group to Elevate Our Business by enhancing competitiveness, strengthening stakeholder trust, and ensuring long-term sustainability. By upholding the principles of transparency, accountability, and compliance, Telkom not only meets regulatory requirements but also fosters an innovative and sustainable business ecosystem.
For Telkom, effective governance supports better risk management, operational optimization, and the creation of growth opportunities that align with the dynamic telecommunications industry. We ensure that every strategic initiative not only focuses on short-term performance but also enables stakeholders to grow and develop sustainably alongside Telkom.
Our governance framework is built on three key pillars: 'Regulatory Compliance', 'Ethical Business Practices', and 'Cybersecurity and Data Protection', ensuring legal compliance, operational integrity, and data protection. In addition to these material topics, we also disclose non-material aspects such as 'Responsible Supply Chain' practices.
TelkomGroup is strongly committed to conducting business ethically and building a culture of compliance with the principles of fair competition in accordance with Law No. 5 of 1999 concerning the Prohibition of Monopoly Practices and Unfair Business Competition and other applicable regulations.
TelkomGroup ensures the pricing strategy not only meets the pricing provisions of KPPU Regulation No. 4 of 2011, but also is fair and affordable for customers through the Customer Value Model (CVM) approach. Legal review of certain corporate action plans or contracts by the Corporate Legal Function Unit serves to mitigate legal risks and non-compliance related to pricing.
During 2025, no non-compliance or alleged violations were identified in Telkom's operations concerning business competition and monopoly regulations, and consequently, no financial losses were incurred.
Telkom Group believes that sustainability is not only about business growth but also about ensuring that growth is achieved with strong ethical principles within the bounds of regulatory compliance, and the protection of consumer rights and privacy in every service offered. To uphold the principles of sustainability, Telkom is committed to maintaining high ethical standards in collaboration with all partners within its business ecosystem. In conducting a sustainable business, Telkom prioritizes integrity and responsibility across all operations
In today's rapidly evolving digital era, cyber security and data privacy have become fundamental to maintaining customer trust and ensuring business continuity. As a telecommunications company serving millions of customers and managing data on a large scale, Telkom is fully committed to safeguarding the information of its customers, partners, and all stakeholders in accordance with the highest security standards
Throughout 2024, no violations related to personal data processing-such as data breaches, theft, or loss of customer data-and no sanctions, fines, or legal proceedings related to customer privacy. Telkom ensures full compliance with applicable regulations, including Indonesia's Personal Data Protection Law No. 27 of 2022, as well as international information security standards such as ISO 27001:2013 and ISO 27001:2022. Overall, Telkom remains committed to robust data protection through strict security policies and proactive monitoring, reinforcing trust with customers and stakeholders.
TelkomGroup fosters professional relationships with partners grounded on the principles of fairness, transparency, and good governance. As a leader in the national telecommunications industry with an extensive supply chain network, TelkomGroup recognizes the significant and far-reaching impact of the company's activities in collaboration with all its partners.
Therefore, TelkomGroup manages the supply chain responsibly by adhering to applicable procurement guidelines, fostering a business ecosystem built on integrity and sustainability. As part of this commitment, each partner is required to sign an Integrity Pact that affirms the prohibition of corrupt practices, price collusion, and conflicts of interest throughout the procurement process. During the reporting period, Telkom engaged with 349 suppliers to maintain seamless operational performance.
