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Empower Our People
Telkom Group is committed to empowering employees, customers, and communities as part of its responsible business practices. Our efforts begin with creating an inclusive and safe work environment for all employees, fostering innovation to deliver exceptional services to the community. By leveraging our digital capabilities, we aim to make a positive impact not only on diversity, equity, and inclusion, as well as employee health and safety, but also on customer relationships, digital inclusivity, and community engagement.
TelkomGroup places human capital development and empowerment at the core of its digital transformation efforts to maintain long-term competitiveness. Through an inclusive, safe, and collaborative workplace, TelkomGroup continues to strengthen diversity, equity, and inclusion (DEI), occupational health and safety, customer experience, as well as digital inclusivity and community engagement. In 2025, TelkomGroup recorded an employee engagement score of 85.13 categorized as “highly engaged,” maintained zero work-related fatalities, achieved a Net Promoter Score (NPS) of 63 categorized as “Excellent,” and increased the number of “UMK Naik Kelas” beneficiaries by 12.6%.
Throughout 2025, TelkomGroup continued to strengthen its corporate culture through the implementation of Digital Ways of Working: BISA (Bravery, Integrity, Service Excellence, and Agility), which supports the enhancement of digital capabilities, adaptive work culture, and organizational transformation. TelkomGroup also implemented various talent development initiatives through the People Development Plan 2025, Digital Talent Readiness program, AI Center of Excellence (AI CoE), myDigiLearn learning platform, as well as certification, scholarship, and leadership development programs to accelerate workforce readiness in responding to the advancement of digital and AI technologies. By the end of 2025, digital talents represented 20.2% of TelkomGroup’s total workforce.
As part of its commitment to fair and sustainable employment practices, TelkomGroup implements inclusive and non-discriminatory recruitment policies, equal remuneration, flexible working arrangements, and the Respectful Workplace Policy (RWP) to prevent discrimination, violence, and harassment in the workplace. TelkomGroup also continues to expand the participation of women and persons with disabilities in the workforce, strengthen constructive industrial relations through active engagement with labor unions, and provide various employee feedback channels. Overall, TelkomGroup’s human capital strategy reflects the Company’s commitment to building an adaptive, competitive, and sustainable organization through inclusive and future-oriented talent development.
TelkomGroup prioritizes employee protection through a commitment to a Zero Accident and Zero Fatality culture. Throughout 2025, the implementation of TelkomGroup’s Occupational Health and Safety Management System (SMK3) reached 100% coverage for all employees and workers across the company’s primary entities. This milestone is reinforced by the completion of internal audits and the attainment of ISO 45001 external certification with full compliance, ensuring that all operations adhere to international safety standards. To comprehensively mitigate risks, Telkom also routinely conducts the HIRADC process and performs direct supervision through the management walkthrough program.
Complementing physical safety, TelkomGroup integrates employee well-being through the Telkom Well-Being Wheel framework, which encompasses seven dimensions: physical, mental, financial, intellectual, social, spiritual, and environmental. This initiative has delivered a tangible impact on job satisfaction, reflected in an Employee Engagement Index of 86.71 for males and 82.9 for females, along with an Employee Well-being score of 77.50, which is categorized as "Good." Through the synergy of SMK3 compliance and holistic well-being programs, Telkom is committed to fostering a safe, healthy, and productive work environment for all members of the company.
TelkomGroup is committed to delivering superior and inclusive digital services through Proactive, Preventive, and Predictive management approaches. By leveraging cutting-edge technologies such as Big Data, Artificial Intelligence (AI), and Robotic Process Automation (RPA), the company strives to identify and resolve potential service disruptions early, often before customers even report them. Beyond access speed, the company focuses on IT system reliability, relevant feature innovation, and affordability to ensure an equitable customer experience across all segments of society.
The success of this strategy is evident in the Net Promoter Score (NPS), which continues to show a positive trend. In the second half of 2025, TelkomGroup achieved an NPS of 63, placing the company in the "Excellence" category. This score reflects high customer satisfaction across various segments—from mobile and fixed broadband (IndiHome) to the Enterprise and digital business sectors—demonstrating strong public loyalty and trust in Telkom’s service quality.
As a concrete step toward inclusivity, TelkomGroup provides disabled-friendly services through the "Teman Tuli" initiative at 459 GraPARI locations across Indonesia, supported by staff trained in Indonesian Sign Language (Bisindo). Furthermore, the company guarantees customer data security and privacy through the Telkom Integrated Quality Assurance (TIQA) program and the use of AI for cyber patrols and vulnerability assessments. By integrating smart technology with a human-centric approach, Telkom continues to innovate, providing safe, responsive, and responsible digital solutions for all customers.
By providing affordable telecommunications services and implementing digital-based empowerment programs, TelkomGroup ensures that all segments of society—including those in disadvantaged, frontier, and outermost (3T) regions—can benefit from connectivity. As of 2025, Telkomsel’s service coverage has reached over 97% of Indonesia’s population, supported by the operation of 293,136 BTS sites. In collaboration with the Ministry of Communication and Digital Affairs (Komdigi), Telkomsel has also expanded 4G/LTE services to cover 368 previously unserved (blank spot) villages and has enabled digital access in a total of 1,857 previously unconnected villages.
TelkomGroup also believes that its digital capabilities can be optimized to create broader positive impacts for society. Through its Corporate Social and Environmental Responsibility (CSER) programs, Telkom consistently implements various digital-based community empowerment initiatives, such as Digital Learning School, DigiUp, Indonesia Digital Learning, disability empowerment programs, and support for MSME capacity building. In 2025, the Digital Learning School program reached 495 schools, DigiUp successfully graduated 1,471 certification participants, and Indonesia Digital Learning provided training to 1,371 teachers.
As part of its commitment to creating shared value, Telkom allocated a total CSER investment of IDR 169.3 billion in 2025, covering environmental, social, economic, as well as legal and governance pillars. Through these initiatives, Telkom recorded a CSR (CSER) Index score of 87.87 in 2025. This achievement places Telkom’s CSER performance in the “good” or “completely high” category, reflecting a positive impact on the company’s reputation.